FAQ

Help

Do you have a size chart?

Yes we do! View our size chart HERE.

Why do I have to create an account?

Creating an account with Labels of Freedom allows you to purchase items, manage your shopping cart, create your wish list, and receive our newsletter! The Labels of Freedom newsletter notifies you of all of our latest arrivals, upcoming promotions and other exclusive offers. To ensure that you do not miss out on any new arrivals or special discounts, create your account HERE.

Ordering

How do I change something on my order?

If you need to change or cancel your order, please contact us immediately. We generally process orders within two (2) to four (4) hours. Once our warehouse has processed and/or fulfilled the order, we are unable to cancel the order.

How do I checkout?

Once you have your desired items in your Cart, simply click the “Check Out” button. You will then be prompted to either sign in to your account, or to create an account. Next, choose your preferred shipping method, and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order.

How do I place an order?

Ordering online from Labels of Freedom is easy! When viewing an item, simply select your size and quantity needed and then click “Add to Cart”.  You can review the items in your Cart at any time by clicking on the “My Cart” icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping, or continue to checkout and place your order.

I’m unable to place my order. What do I do?

If an error message keeps occurring in your check out process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at info@moazee.com

I’ve just placed an order. Where is my confirmation email?

Please allow up to twenty-four (24) hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at info@moazee.com.

When will I get my tracking number?

You will receive a shipping notification email that includes your tracking information once your order ships (within 1-2 Business days)

When will I receive an order confirmation?

Your order confirmation will be emailed to you within twenty-four (24) hours of placing a successful order.

When will my order ship?

Orders typically ship within 1-2 business days after they are placed.

Please see our Shipping Information for more detailed information regarding shipping times and services.

Where do you ship to?

We ship orders to all US states.

Payment

How can I update my billing address?

It is possible to update your billing address by logging into your account and selecting the “My Account” tab in the top right corner.

It looks like my card was charged twice. Why?

What you may be seeing is an authorization by your credit card company. This is a common practice to ensure sufficient funds and account authenticity. This authorization will clear, and you will see one (1) charge for the order you have placed. Please note that your bank may take up to forty-eight (48) hours to clear the authorization. If you need help speeding up the process, you can contact the issuing bank of your credit card.  Please only click the “Place Order” button once during checkout to avoid duplicate orders being placed.

When does my card get charged?

Client will ask merchant service

Why has my card been declined?

Your bank or credit card provider will be able to let you know why your card has been declined. Please contact the company that issued your card.